Sober Guy Coaching Customer Service AgreementEffective Date: 01/01/2025
Agreement Between: That Sober Guy/Shane Ramer/Sober Guy Coaching Client/All people purchasing/using That Sober Guy products ("we," "us," or "our") and the Member ("you" or "your")
1. Purpose
This Customer Service Agreement ("Agreement") outlines the services provided by That Sober Guy Coaching/Shane Ramer, an online coaching and community based platform dedicated to supporting men in their journey to quit drinking and improve their overall well-being. By signing up for coaching and joining our community, you agree to abide by the terms and conditions set forth in this Agreement.
2. Services Provided
That Sober Guy/That Sober Guy Coaching/That Sober Guy Community offers the following services to its members:
- 12/6 1 on 1 online 75 minute coaching sessions with Shane Ramer/That Sober Guy
- Access to online support groups and forums
- Educational content related to alcohol cessation and personal growth
- Coaching or mentorship services (if applicable)
- Resource materials such as articles, videos, and guides
- Community events, webinars, and workshops
3. Member Responsibilities
As a member, you agree to:
- Actively participate in coaching and the community in a respectful, supportive, and positive manner
- Maintain confidentiality regarding personal information shared by other members
- Refrain from promoting or engaging in harmful behaviors, including excessive drinking or harassment
- Follow all guidelines and rules set by That Sober Guy
4. Support Availability
Our support services are available through the following channels:
We aim to respond to all inquiries within 2 business days. However, response times may vary based on volume.
5. Payment and Refunds (if applicable)
That Sober Guy/That Sober Guy Coaching - Refunds may be offered in cases where services are not delivered as promised, as determined by That Sober Guy/Sober Guy Victory Council 2 coaching session/14 day refund policy.
6. Privacy and Confidentiality
We respect your privacy. Any personal data collected through your membership will be kept confidential and used only in accordance with our Privacy Policy. Please refer to the Privacy Policy for more details on how your information is protected.
7. Termination
Sober Guy Victory Council reserves the right to suspend or terminate your coaching/membership if you violate the community guidelines or engage in behavior that undermines the purpose of the community.
8. Limitation of Liability
That Sober Guy/Shane Ramer/That Sober Guy Coaching or any of That Sober Guy products are not liable for any personal or health-related issues arising from coaching, the use of the community or its services. We strongly recommend seeking professional advice from medical or mental health experts for any serious issues related to alcohol dependence or personal health.
9. Agreement Amendments
That Sober Guy reserves the right to modify or update this Agreement at any time. Members will be notified of significant changes, and continued use of the community signifies acceptance of the revised terms.
10. Contact Information
For any questions or concerns about this Agreement or our services, please contact us at:
Email: [email protected]
By joining any of That Sober Guy coaching sessions, digital courses or communities, or using any of That Sober Guy products, you acknowledge that you have read, understood, and agreed to the terms outlined in this Customer Service Agreement.
That Sober Guy/Shane Ramer
www.ThatSoberGuy.com
[email protected]